Data Deletion Request
Last updated: 18 August 2026
You can delete your Gallerai account and the data attached to it. There are two routes; both lead to the same result.
1. From inside the app (fastest)
- To delete your scan backup: Settings → Scan backup → Delete backup.
- To delete on-device data: Settings → Index status → Reset index. Your photos are not touched.
- For the whole account: use the email route below.
2. Deleting your account by email
Send an email titled “Data deletion request” to dk.cosar@gmail.com from the email address registered on your account. The request arriving from the account's own address is enough.
Requests are completed within 30 days and confirmed to you in writing.
What is deleted?
- Your account record (email address, name, profile picture link)
- Your plan and usage records (monthly analysis counters, referral code)
- Your encrypted scan backup, if you have one
- Records produced from documents you had the AI read
- Your payment session records (amount and date; we never hold card details)
What we do not have in the first place
Your photos. We never store your photos on our servers, so there is no gallery archive of yours to delete. The analysis results on your phone stay on your phone.
Records that cannot be deleted
Accounting and invoice records that must be retained by law are kept for the period the applicable legislation requires. These records contain no photos and no text extracted from photos.
Your subscription
Deleting your account does not cancel your subscription. You also need to cancel it in the channel you bought it from — see Cancellation & Refund.