Support
Last updated: 18 August 2026
Contact
dk.cosar@gmail.com
Response time: usually 1–3 business days.
Including these makes problems much faster to solve: phone model, Android/iOS version, app version (Settings → About), and a screenshot if you have one.
Common situations
Search finds nothing
Make sure Scan on phone is turned on in Settings. While that switch is off, nothing is created to search. Search works before the scan finishes — only photos not yet scanned cannot appear in results.
Scanning is very slow
Scanning runs on your phone and is slowed down to protect the battery. Plugging in and turning the screen off is the fastest route. On iPhone, scanning progresses while the app is open; if you close it, it resumes where it left off.
Only a few photos show up on iPhone
On iOS the photo permission may have been granted as “Selected Photos” instead of “All Photos”. The app then only sees the photos you picked. You can widen it in Settings → Gallerai → Photos → All Photos.
I bought Premium but it does not show
Settings → Subscription → Restore purchases. If you bought it on the web through iyzico, sign in to the app with the same Google account.
My monthly allowance is used up
On-device scanning and Quick Search are unlimited and unaffected. Only the Deep Search step that reads inside the photo uses your allowance. On the free plan you can earn more by watching a rewarded ad in Settings.
Managing your subscription
Details on the Cancellation & Refund page.